AI support agent
An AI support agent that answers the easy 70% and hands you the rest
Most support inboxes are the same ten questions: where is my order, can I return this, do you ship to Norway. An AI agent can answer those in seconds from your shop's real data. The part that matters is what it does when it isn't sure: it hands the conversation to a person instead of guessing.
Sounds familiar?
Where the hours go today
- The same questions about delivery, returns and stock arrive every day, by email, chat and Instagram.
- Answers depend on someone opening the shop admin to look up the order.
- Customers wait hours for a reply that takes 30 seconds to write.
- A generic chatbot was tried once and it answered with things that weren't true.
How it works
The same job, before and after.
Order status and delivery questions
The agent recognises an order question, looks the order up in your shop by email or order number, and replies with the real status and tracking link. No order found, or the customer is upset: it goes to a person with a summary.
By hand today
- Question arrives
- Someone looks up the order
- Writes the reply
With automation
- Question arrives
- Agent reads it and finds the order
- Answer with real tracking
- Unclear cases go to you
Returns and policy questions
Answers come from your own policy pages and FAQ, not from what the model thinks a shop usually does. If the policy doesn't cover the question, the agent says it will check and passes it on.
By hand today
- Return request
- Someone checks the policy
- Sends the steps
With automation
- Return request
- Agent answers from your policy
- Return form and label sent
What you get
- Connection to your shop (Shopify, WooCommerce, Shoper or a custom API) and your help desk or inbox
- Answers grounded in your policies, product data and order data
- Handover rules: angry customer, refund over a limit, legal words, low confidence
- Observability: conversation logs, escalation rates and the questions it could not answer
- A test period on real past questions before it answers anyone live
Built so it doesn't embarrass you
- Grounded answers only: the agent answers from your knowledge base and order data, and shows its sources.
- The agent can only promise what your data says. No made-up discounts or deadlines.
- Refunds, cancellations and complaints are always confirmed by a person.
- If the shop API is down, the customer gets a holding reply and you get an alert.
Questions
Frequently asked
Will the AI agent make things up?
It is built so it can't freely. It answers only from your shop data and your written policies, and when those don't cover a question it hands the conversation to a person. Every answer is logged, so you can see exactly what it said.
Which channels can it answer on?
Email and website chat are the usual start. Instagram, Facebook Messenger and WhatsApp can be added through their official APIs or tools like Manychat.
How long does it take to set up?
A first version on one channel usually takes one to two weeks, including testing on your past questions before it goes live.
What does it cost to run?
The AI part usually costs cents per conversation. You pay for the model provider directly, so there is no markup and no lock-in.
Not sure this fits your business?
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